Solene Capaldi

Solene has spent approximately 17 years developing hands-on hospitality and accommodation experience across France (Paris region) and Edinburgh.

Her operational work involves the systems and processes required to keep properties functioning reliably across successive stays, including guest communication, property readiness, operational coordination, issue resolution and maintaining accommodation standards across a portfolio of properties.

She also holds direct operational experience of Scotland's regulated short-term let environment, coordinating practical compliance requirements for hosts.

A successful stay depends on considerably more than the physical property. The complete guest journey encompasses listing accuracy, pre-arrival instructions, check-in ease, presentation, cleanliness, amenities, comfort, communication, problem resolution, check-out and the consistency between expectations and reality.

Accommodation must function in two distinct environments: presenting clearly and attractively online, while being comfortable, practical and intuitive once guests arrive.

Her academic background in psychology complements her hospitality experience in understanding guest expectations, perception and communication.

Solene contributes professional insight to articles and guides where first-hand experience of hospitality, guest experience, accommodation operations or short-term rentals is relevant.

Her contributions include original articles, expert commentary and professional review of existing Best in Britain editorial content covering serviced accommodation, aparthotels and holiday lets.

Commercial relationships do not determine editorial rankings. Solene's professional connection with StaysIn is disclosed and does not determine the inclusion or ranking of StaysIn or competing accommodation businesses.

Solene is actively involved in the staging and presentation of short-term rental properties. Her work considers furniture layout, photography readiness, room functionality, visual consistency and the overall arrival experience.

This practical experience informs her perspective on how physical presentation affects booking expectations and the lived experience of staying in a property.

Solene holds a Bachelor's degree in Psychology from the University of Derby (2021-2024). Her academic study complements her hospitality background in areas involving communication, behaviour, perception and guest experience.

She is not presented by Best in Britain as a practising psychologist; her degree forms part of her wider academic and analytical background.

Best in Britain identifies contributors on individual guides so readers can understand the experience and subject knowledge behind the editorial process.

Author pages provide information about each contributor's professional background, areas of expertise and the subjects they cover.

Commercial relationships do not determine editorial inclusion or rankings. Where commercial placements appear within Best in Britain content, they are identified separately from the editorial assessment.