Owner, Rely On Us Cleaning
Directs Edinburgh commercial and domestic cleaning operations, supervising approximately 40 cleaners and supervisors.
Housekeeping & Cleaning Industry Contributor
Joanne Higgins
Joanne Higgins is an Edinburgh-based cleaning and housekeeping entrepreneur with approximately 20 years of professional experience in the cleaning industry. Owner of Rely On Us Cleaning, Managing Partner at StaysIn and owner behind the RelyOn Housekeeping app.
Writes about
- Professional cleaning
- Housekeeping operations
- Holiday-let cleaning
- Cleaning team management
- Cleaning technology
Profile updated
Author profile
About Joanne Higgins
Joanne Higgins is an Edinburgh-based cleaning and housekeeping entrepreneur with approximately 20 years of professional experience in the cleaning industry.
She is the Owner of Rely On Us Cleaning, Managing Partner at StaysIn and the owner behind the RelyOn Housekeeping app.
Joanne has built and operated multiple cleaning businesses during her career and has subsequently sold several of those businesses. Today, she manages a team of approximately 40 cleaners and supervisors while remaining directly involved in housekeeping operations serving short-term accommodation, commercial cleaning and property clients.
At Best in Britain, Joanne contributes specialist knowledge to editorial content covering professional cleaning, housekeeping, holiday-let cleaning, cleaning companies, property turnovers and the systems required to manage cleaning operations at scale.
Cleaning & housekeeping operations experience
Joanne has spent approximately two decades working within the professional cleaning and housekeeping industry.
Her experience extends beyond carrying out cleaning work: she has founded and operated cleaning businesses, recruited and managed cleaning teams, supervised operational standards and developed systems for delivering cleaning services across dozens of properties daily.
Within holiday accommodation, housekeeping acts as a critical inspection point. Cleaners and supervisors are often among the first to identify property damage, missing items, maintenance problems, linen issues and supply shortages.
What Joanne Higgins looks for
When contributing to Best in Britain guides, Joanne Higgins considers the qualities that distinguish strong organisations and experiences within their field.
- Cleaning thoroughness and hygiene consistency
- Staff training, vetting and supervisor oversight
- Turnaround efficiency and scheduling reliability
- Quality assurance systems and inspection checklists
- Linen logistics and presentation standards
- Operational reporting and issue escalation
- Transparent scope of work and contract clarity
- Use of appropriate products, equipment and modern tools
No individual factor determines inclusion in a Best in Britain guide. Joanne contributes professional housekeeping insight to cleaning and turnover guides. Her professional connections with Rely On Us Cleaning and StaysIn are disclosed and do not determine editorial rankings.
Editorial perspective
Maintaining consistent cleaning standards becomes increasingly demanding as an operation grows. It requires reliable systems for recruitment, training, scheduling, property allocation, team supervision, quality control, issue reporting, property access and operational accountability.
Short-term accommodation creates a particular set of cleaning requirements because properties must be completely prepared within a tight turnaround window.
Effective housekeeping contributes both to pristine cleanliness and to the wider protection, preservation and maintenance of a property.
Role at Best in Britain
Joanne contributes professional insight to articles and guides involving professional cleaning, housekeeping operations and the preparation and maintenance of accommodation.
Her contributions include original articles, expert commentary and professional review of Best in Britain editorial content covering commercial cleaning, domestic cleaning and turnover housekeeping.
Commercial relationships do not determine rankings or editorial selections. Joanne's professional connection with Rely On Us Cleaning and StaysIn is disclosed and does not determine the inclusion or ranking of either business or competing cleaning companies.
Rely On Us Cleaning & team management
Joanne is the Owner of Rely On Us Cleaning, providing professional cleaning and housekeeping services across Edinburgh, including high-frequency support for residential and accommodation clients.
She currently manages a team of approximately 40 cleaners and supervisors, implementing robust quality assurance processes, supervisor audits and staff training to ensure dependable service delivery.
RelyOn Housekeeping app & industry technology
Joanne is the owner behind the RelyOn Housekeeping app, developed directly around the operational requirements of housekeeping teams, accommodation managers and property owners.
The technology coordinates property allocations, scheduling, checklist verification and real-time maintenance reporting, reflecting her practical experience operating cleaning businesses at scale.
Professional experience
Managing Partner, StaysIn
Oversees housekeeping standards, cleaning operations, property changeovers and turnaround logistics across 60+ managed properties.
Owner, RelyOn Housekeeping App
Created operational software designed specifically for housekeeping scheduling, property inspection and quality management.
20 years cleaning business entrepreneurship
Founded, operated and successfully sold multiple professional cleaning enterprises across Scotland.
Editorial transparency
Best in Britain identifies contributors on individual guides so readers can understand the experience and subject knowledge behind the editorial process.
Author pages provide information about each contributor's professional background, areas of expertise and the subjects they cover.
Commercial relationships do not determine editorial inclusion or rankings. Where commercial placements appear within Best in Britain content, they are identified separately from the editorial assessment.
For professional verification, Rely On Us Cleaning operates independently at relyonuscleaning.co.uk and StaysIn operates at staysin.co.uk.
Published work
Articles by Joanne Higgins
6 articles